Cancellation & Refund Policy

Subscription access

Pinecone Pro is a digital subscription service. Access is activated after successful payment confirmation and is provided for the subscription period shown at the time of purchase.

Cancellation

Where automatic renewal is enabled, you may cancel future renewal before the next renewal date. Cancellation stops the next subscription charge but does not ordinarily terminate access that has already been paid for.

Your existing Pinecone Pro access will continue until the end of the paid subscription period unless the account is suspended for misuse or a legal or regulatory requirement.

Refunds

Because Pinecone Pro is a digital service made available immediately after activation, subscription payments are generally non-refundable once access has been successfully activated.

A refund may be considered where a payment was successfully charged but Pinecone Pro access was not activated, where a duplicate charge occurred, or where another verified technical payment error prevented delivery of the purchased service.

Refund requests

Refund requests should be submitted within 2 days of the relevant transaction and must include the account email address and payment or transaction reference.

Approved refunds will be initiated to the original payment method. Once initiated, the time taken for funds to appear may depend on the payment provider, bank or card network.

Contact

To request assistance with a payment, cancellation or refund, please use our Contact page.